/home/edulekha/crm.edulekha.com/application/views/admin/tickets/partials/ticket-history-replies.php
<?php foreach ($ticket_replies as $reply) { ?>
<div class="panel_s">
<div
class="panel-body<?= $reply['admin'] == null ? ' client-reply' : ''; ?> ticket-thread">
<div class="tw-flex tw-flex-wrap tw-mb-6">
<div class="tw-grow">
<div class="tw-flex tw-items-center tw-gap-3">
<p class="tw-my-0 tw-font-semibold">
<?php if ($reply['admin'] == null || $reply['admin'] == 0) { ?>
<?php if ($reply['userid'] != 0) { ?>
<a
href="<?= admin_url('clients/client/' . $reply['userid'] . '?contactid=' . $reply['contactid']); ?>">
<?= e($reply['submitter']); ?>
</a>
<?php } else { ?>
<span><?= e($reply['submitter']); ?></span>
<br />
<a
href="mailto:<?= e($reply['reply_email']); ?>">
<?= e($reply['reply_email']); ?>
</a>
<?php } ?>
<?php } else { ?>
<a
href="<?= admin_url('profile/' . $reply['admin']); ?>">
<?= e($reply['submitter']); ?>
</a>
<?php } ?>
</p>
<?php if ($reply['admin'] !== null || $reply['admin'] != 0) { ?>
<span
class="label label-default"><?= _l('ticket_staff_string'); ?></span>
<?php } elseif ($reply['userid'] != 0) { ?>
<span
class="label label-primary"><?= _l('ticket_client_string'); ?></span>
<?php } ?>
</div>
</div>
<div class="tw-space-x-4 tw-flex tw-items-center rtl:tw-space-x-reverse">
<p class="tw-text-neutral-600 tw-font-medium tw-text-sm tw-my-0">
<?= e(_l('ticket_posted', _dt($reply['date']))); ?>
</p>
<?php if (staff_can('create', 'tasks')) { ?>
<a href="#"
class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600 tw-text-sm tw-font-semibold"
onclick="convert_ticket_to_task(<?= e($reply['id']); ?>,'reply'); return false;">
<?= _l('convert_to_task'); ?>
</a>
<?php } ?>
<?php if (! empty($reply['message'])) { ?>
<a href="#" class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600"
onclick="print_ticket_message(<?= e($reply['id']); ?>, 'reply'); return false;">
<i class="fa fa-print"></i>
</a>
<?php } ?>
<a href="#" class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600"
onclick="edit_ticket_message(<?= e($reply['id']); ?>,'reply'); return false;">
<i class="fa-regular fa-pen-to-square"></i>
</a>
<?php if (can_staff_delete_ticket_reply()) { ?>
<a href="<?= admin_url('tickets/delete_ticket_reply/' . $ticket->ticketid . '/' . $reply['id']); ?>"
class="_delete tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600">
<i class="fa-regular fa-trash-can"></i>
</a>
<?php } ?>
</div>
</div>
<div data-reply-id="<?= e($reply['id']); ?>"
class="tc-content">
<?php
if (empty($reply['admin'])) {
echo process_text_content_for_display($reply['message']);
} else {
echo check_for_links($reply['message']);
}
?>
</div>
<?php if (count($reply['attachments']) > 0) { ?>
<hr />
<?php foreach ($reply['attachments'] as $attachment) {
$path = get_upload_path_by_type('ticket') . $ticket->ticketid . '/' . $attachment['file_name'];
$is_image = is_image($path);
if ($is_image) { ?>
<div class="preview_image">
<?php } ?>
<a href="<?= site_url('download/file/ticket/' . $attachment['id']); ?>"
class="display-block mbot5" <?php if ($is_image) { ?>
data-lightbox="attachment-reply-<?= e($reply['id']); ?>"
<?php } ?>>
<?= e($attachment['file_name']); ?>
<?php if ($is_image) { ?>
<img class="mtop5"
src="<?= site_url('download/preview_image?path=' . protected_file_url_by_path($path) . '&type=' . $attachment['filetype']); ?>">
<?php } ?>
</a>
<?php if ($is_image) { ?>
</div>
<?php }
if (is_admin() || (! is_admin() && get_option('allow_non_admin_staff_to_delete_ticket_attachments') == '1')) { ?>
<a href="<?= admin_url('tickets/delete_attachment/' . $attachment['id']); ?>"
class="text-danger _delete">
<?= _l('delete'); ?>
</a>
<?php } ?>
<hr />
<?php } ?>
<?php } ?>
</div>
</div>
<?php } ?>