/home/edulekha/crm.edulekha.com/application/views/admin/tickets/partials/ticket-history-message.php
<div class="panel_s tw-mt-5">
<div
class="panel-body<?= $ticket->admin == null ? ' client-reply' : ''; ?> tw-bg-info-50/30 ticket-thread">
<div class="tw-flex tw-flex-wrap tw-mb-6">
<div class="tw-grow">
<div class="tw-flex tw-items-center tw-gap-3">
<p class="tw-my-0 tw-font-semibold">
<?php if ($ticket->admin == null || $ticket->admin == 0) { ?>
<?php if ($ticket->userid != 0) { ?>
<a
href="<?= admin_url('clients/client/' . $ticket->userid . '?contactid=' . $ticket->contactid); ?>">
<?= e($ticket->submitter); ?>
</a>
<?php } else { ?>
<?php if (! $sender_blocked) { ?>
<button type="button"
data-sender="<?= e($ticket->ticket_email); ?>"
data-toggle="tooltip"
title="<?= _l('block_sender'); ?>"
class="tw-bg-transparent tw-border-0 tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600 tw-text-sm block-sender tw-p-0">
<i class="fa-solid fa-ban"></i>
</button>
<?php } ?>
<span><?= e($ticket->submitter); ?></span>
<a
href="mailto:<?= e($ticket->ticket_email); ?>">
<?= e($ticket->ticket_email); ?>
</a>
<?php } ?>
<?php } else { ?>
<a
href="<?= admin_url('profile/' . $ticket->admin); ?>">
<?= e($ticket->opened_by); ?>
</a>
<?php } ?>
</p>
<?php if ($ticket->admin !== null || $ticket->admin != 0) { ?>
<span
class="label label-default"><?= _l('ticket_staff_string'); ?></span>
<?php } elseif ($ticket->userid != 0) { ?>
<span
class="label label-primary"><?= _l('ticket_client_string'); ?></span>
<?php } ?>
<?php if ($ticket->admin == null || $ticket->admin == 0 && $ticket->user_id == 0) { ?>
<?php if ($sender_blocked) { ?>
<span
class="label label-danger"><?= _l('sender_blocked'); ?></span>
<?php } ?>
<?php } ?>
</div>
</div>
<div class="tw-space-x-4 tw-flex tw-items-center rtl:tw-space-x-reverse">
<p class="tw-text-neutral-600 tw-font-medium tw-text-sm tw-my-0">
<?= e(_l('ticket_posted', _dt($ticket->date))); ?>
</p>
<?php if (staff_can('create', 'tasks')) { ?>
<a href="#"
class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600 tw-text-sm tw-font-semibold"
onclick="convert_ticket_to_task(<?= e($ticket->ticketid); ?>,'ticket'); return false;">
<?= _l('convert_to_task'); ?>
</a>
<?php } ?>
<?php if (! empty($ticket->message)) { ?>
<a href="#" class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600"
onclick="print_ticket_message(<?= e($ticket->ticketid); ?>, 'ticket'); return false;"
class="mright5">
<i class="fa fa-print"></i>
</a>
<?php } ?>
<?php if (can_staff_edit_ticket_message()) { ?>
<a href="#" class="tw-text-neutral-500 hover:tw-text-neutral-700 focus:tw-text-neutral-600"
onclick="edit_ticket_message(<?= e($ticket->ticketid); ?>,'ticket'); return false;">
<i class="fa-regular fa-pen-to-square"></i>
</a>
<?php } ?>
</div>
</div>
<div data-ticket-id="<?= e($ticket->ticketid); ?>"
class="tc-content">
<?php if (empty($ticket->admin)) {
echo process_text_content_for_display($ticket->message);
} else {
echo check_for_links($ticket->message);
} ?>
</div>
<?php if (count($ticket->attachments) > 0) { ?>
<hr />
<?php foreach ($ticket->attachments as $attachment) {
$path = get_upload_path_by_type('ticket') . $ticket->ticketid . '/' . $attachment['file_name'];
$is_image = is_image($path);
if ($is_image) { ?>
<div class="preview_image">
<?php } ?>
<a href="<?= site_url('download/file/ticket/' . $attachment['id']); ?>"
class="display-block mbot5" <?php if ($is_image) { ?>
data-lightbox="attachment-ticket-<?= e($ticket->ticketid); ?>"
<?php } ?>>
<?= e($attachment['file_name']); ?>
<?php if ($is_image) { ?>
<img class="mtop5"
src="<?= site_url('download/preview_image?path=' . protected_file_url_by_path($path) . '&type=' . $attachment['filetype']); ?>">
<?php } ?>
</a>
<?php if ($is_image) { ?>
</div>
<?php } ?>
<?php if (is_admin() || (! is_admin() && get_option('allow_non_admin_staff_to_delete_ticket_attachments') == '1')) { ?>
<a href="<?= admin_url('tickets/delete_attachment/' . $attachment['id']); ?>"
class="text-danger _delete">
<?= _l('delete'); ?>
</a>
<hr />
<?php } ?>
<?php } ?>
<?php } ?>
</div>
</div>