/home/edulekha/crm.edulekha.com/application/views/admin/settings/includes/tickets.php
<?php defined('BASEPATH') or exit('No direct script access allowed'); ?>
<div class="horizontal-scrollable-tabs panel-full-width-tabs">
<div class="scroller arrow-left"><i class="fa fa-angle-left"></i></div>
<div class="scroller arrow-right"><i class="fa fa-angle-right"></i></div>
<div class="horizontal-tabs">
<ul class="nav nav-tabs nav-tabs-horizontal" role="tablist">
<li role="presentation" class="active">
<a href="#set_tickets_general" aria-controls="set_tickets_general" role="tab"
data-toggle="tab"><?= _l('settings_group_general'); ?></a>
</li>
<li role="presentation">
<a href="#set_tickets_piping" aria-controls="set_tickets_piping" role="tab"
data-toggle="tab"><?= _l('tickets_piping'); ?></a>
</li>
<li role="presentation">
<a href="#ticket_form" aria-controls="ticket_form" role="tab"
data-toggle="tab"><?= _l('ticket_form'); ?></a>
</li>
</ul>
</div>
</div>
<div class="tab-content mtop15">
<div role="tabpanel" class="tab-pane active" id="set_tickets_general">
<?php render_yes_no_option('services', 'settings_tickets_use_services'); ?>
<hr />
<?php render_yes_no_option('disable_ticket_public_url', 'disable_ticket_public_url'); ?>
<hr />
<?php render_yes_no_option('staff_access_only_assigned_departments', 'settings_tickets_allow_departments_access'); ?>
<hr />
<?php render_yes_no_option('staff_related_ticket_notification_to_assignee_only', 'staff_related_ticket_notification_to_assignee_only', 'staff_related_ticket_notification_to_assignee_only_help'); ?>
<hr />
<?php render_yes_no_option('receive_notification_on_new_ticket', 'receive_notification_on_new_ticket', 'receive_notification_on_new_ticket_help'); ?>
<hr />
<?php render_yes_no_option('receive_notification_on_new_ticket_replies', 'receive_notification_on_new_ticket_replies', 'receive_notification_on_new_ticket_reply_help'); ?>
<hr />
<?php render_yes_no_option('staff_members_open_tickets_to_all_contacts', 'staff_members_open_tickets_to_all_contacts', 'staff_members_open_tickets_to_all_contacts_help'); ?>
<hr />
<?php render_yes_no_option('automatically_assign_ticket_to_first_staff_responding', 'automatically_assign_ticket_to_first_staff_responding'); ?>
<hr />
<?php render_yes_no_option('access_tickets_to_none_staff_members', 'access_tickets_to_none_staff_members'); ?>
<hr />
<?php render_yes_no_option('allow_non_admin_staff_to_delete_ticket_attachments', 'allow_non_admin_staff_to_delete_ticket_attachments'); ?>
<hr />
<?php render_yes_no_option('allow_non_admin_members_to_delete_tickets_and_replies', 'allow_non_admin_members_to_delete_tickets_and_replies'); ?>
<hr />
<?php render_yes_no_option('allow_non_admin_members_to_edit_ticket_messages', 'allow_non_admin_members_to_edit_ticket_messages'); ?>
<hr />
<?php render_yes_no_option('allow_customer_to_change_ticket_status', 'allow_customer_to_change_ticket_status'); ?>
<hr />
<?php render_yes_no_option('only_show_contact_tickets', 'only_show_contact_tickets'); ?>
<hr />
<?php render_yes_no_option('ticket_replies_order', 'ticket_replies_order', 'ticket_replies_order_notice', _l('order_ascending'), _l('order_descending'), 'asc', 'desc'); ?>
<hr />
<?php render_yes_no_option('enable_support_menu_badges', 'enable_support_menu_badges'); ?>
<hr />
<?php
$this->load->model('tickets_model');
$statuses = $this->tickets_model->get_ticket_status();
$statuses['callback_translate'] = 'ticket_status_translate';
echo render_select('settings[default_ticket_reply_status]', $statuses, ['ticketstatusid', 'name'], 'default_ticket_reply_status', get_option('default_ticket_reply_status'), [], [], '', '', false); ?>
<hr />
<?= render_input('settings[maximum_allowed_ticket_attachments]', 'settings_tickets_max_attachments', get_option('maximum_allowed_ticket_attachments'), 'number'); ?>
<hr />
<?= render_input('settings[ticket_attachments_file_extensions]', 'settings_tickets_allowed_file_extensions', get_option('ticket_attachments_file_extensions')); ?>
</div>
<div role="tabpanel" class="tab-pane" id="set_tickets_piping">
cPanel forwarder path:
<code><?= hooks()->apply_filters('cpanel_tickets_forwarder_path', FCPATH . 'pipe.php'); ?></code>
<hr />
<?php render_yes_no_option('email_piping_only_registered', 'email_piping_only_registered'); ?>
<hr />
<?php render_yes_no_option('email_piping_only_replies', 'email_piping_only_replies'); ?>
<hr />
<?php render_yes_no_option('ticket_import_reply_only', 'ticket_import_reply_only'); ?>
<hr />
<?= render_select('settings[email_piping_default_priority]', $ticket_priorities, ['priorityid', 'name'], 'email_piping_default_priority', get_option('email_piping_default_priority')); ?>
</div>
<div role="tabpanel" class="tab-pane" id="ticket_form">
<h4 class="bold">Form Info</h4>
<p><b>Form url:</b>
<span class="label label-default">
<a href="<?= site_url('forms/ticket'); ?>"
target="_blank">
<?= site_url('forms/ticket'); ?>
</a>
</span>
</p>
<p><b>Form file location:</b>
<code><?= hooks()->apply_filters('ticket_form_file_location_settings', VIEWPATH . 'forms/ticket.php'); ?></code>
</p>
<hr />
<h4 class="bold font-medium">Embed form</h4>
<p><?= _l('form_integration_code_help'); ?>
</p>
<textarea class="form-control"
rows="2"><iframe width="600" height="850" src="<?= site_url('forms/ticket'); ?>" frameborder="0" allowfullscreen></iframe></textarea>
<h4 class="mtop15 font-medium bold">Share direct link</h4>
<p>
<span class="label label-default">
<a href="<?= site_url('forms/ticket') . '?styled=1'; ?>"
target="_blank">
<?= site_url('forms/ticket') . '?styled=1'; ?>
</a>
</span>
<br />
<br />
<span class="label label-default">
<a href="<?= site_url('forms/ticket') . '?styled=1&with_logo=1'; ?>"
target="_blank">
<?= site_url('forms/ticket') . '?styled=1&with_logo=1'; ?>
</a>
</span>
</p>
<hr />
<p class="bold mtop15">When placing the iframe snippet code consider the following:</p>
<p class="<?php if (strpos(site_url(), 'http://') !== false) {
echo 'bold text-success';
} ?>">1. If the protocol of your installation is http use a http page inside the iframe.
</p>
<p class="<?php if (strpos(site_url(), 'https://') !== false) {
echo 'bold text-success';
} ?>">2. If the protocol of your installation is https use a https page inside the iframe.
</p>
<p>None SSL installation will need to place the link in non ssl eq. landing page and backwards.</p>
<hr />
<h4 class="bold">Change form container column (Bootstrap)</h4>
<p>
<span class="label label-default">
<a href="<?= site_url('forms/ticket?col=col-md-8'); ?>"
target="_blank">
<?= site_url('forms/ticket?col=col-md-8'); ?>
</a>
</span>
</p>
<p>
<span class="label label-default">
<a href="<?= site_url('forms/ticket?col=col-md-8+col-md-offset-2'); ?>"
target="_blank"><?= site_url('forms/ticket?col=col-md-8+col-md-offset-2'); ?></a>
</span>
</p>
<p>
<span class="label label-default">
<a href="<?= site_url('forms/ticket?col=col-md-5'); ?>"
target="_blank">
<?= site_url('forms/ticket?col=col-md-5'); ?>
</a>
</span>
</p>
<hr />
<h4 class="bold">Specifiy language</h4>
<p>
<span class="label label-default">
<a href="<?= site_url('forms/ticket?language=english'); ?>"
target="_blank">
<?= site_url('forms/ticket?language=english'); ?>
</a>
</span>
</div>
</div>