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n=0;n<s.length;n++)t=t.replace("[code-"+n+"]","<pre>"+e.trim(e.trim(s[n].replace(/```<br>/g,"```").replace(/<br>```/g,"```")).replace(/```/g,"").replace(/(?:\r\n|\r|\n)/g,"<br>"))+"</pre>");return t.replace(/&amp;lt;/g,"&lt;")}strip(e=!1){return ee.strip(!1===e?""+this.details.message:e)}}window.SBMessage=se;class ae{constructor(e,t){this.details=ee.null(t)?{}:t,Array.isArray(e)?(this.messages=[],e.length&&(e[0]instanceof se?this.messages=e:ee.error("Messages not of type SBMessage","SBConversation.constructor"))):ee.error("Message array not of type Array","SBConversation.constructor");let i=["conversation_id","conversation_user_id","conversation_first_name","conversation_last_name","conversation_profile_image","conversation_user_type","conversation_creation_time","conversation_status_code"],s=["payload"];for(a=0;a<i.length;a++)t[i[a]]&&(this.details[i[a].replace("conversation_","")]=t[i[a]]),delete this.details[i[a]];for(var a=0;a<s.length;a++)delete this.details[s[a]];t&&(this.details.tags="tags"in t?"string"==typeof t.tags?t.tags.split(","):t.tags:[])}get id(){return this.get("id")}get status_code(){return this.get("status_code")}get(e){if(e in this.details&&!ee.null(this.details[e]))return this.details[e];if("title"==e){if(this.details.title)return this.details.title;if(this.details.first_name)return this.details.first_name+" "+this.details.last_name;if(this.messages.length)return this.messages[0].get("full_name")}return""}set(e,t){this.details[e]=t}getMessage(e){for(var t=0;t<this.messages.length;t++)if(this.messages[t].id==e)return this.messages[t].set("index",t),this.messages[t];return!1}getLastMessage(){for(var e=this.messages.length-1;e>-1;e--)if(this.messages[e].message||this.messages[e].attachments.length||this.messages[e].payload("preview"))return this.messages[e];return!1}getLastUserMessage(e=!1,t=!1){!1===e&&(e=this.messages.length-1);for(var i=e;i>-1;i--){let e=this.messages[i],s=e.get("user_type");if((e.message||e.attachments.length)&&(!t&&!ee.isAgent(s)||!0===t&&("agent"==s||"admin"==s)||"bot"==t&&"bot"==s||"no-bot"==t&&"bot"!=s||"all"==t&&ee.isAgent(s)))return this.messages[i].set("index",i-1),this.messages[i]}return!1}getNextMessage(e,t=!1){let i=this.messages.length;for(var s=0;s<i;s++)if(this.messages[s].id==e&&s<i-1){for(var a=s+1;a<i;a++){let e=this.messages[a].get("user_type"),i=this.messages[s+1];if(!t||"agent"==t&&ee.isAgent(e)||"user"==t&&!ee.isAgent(e))return i}break}return!1}getUserMessages(e="user"){let t=[],i="user"==e?["visitor","lead","user"]:"agents"==e?["agent","admin"]:["bot"];for(var s=0;s<this.messages.length;s++)i.includes(this.messages[s].get("user_type"))&&(this.messages[s].set("index",s),t.push(this.messages[s]));return t}updateMessage(e,t){if(t instanceof se){for(var i=0;i<this.messages.length;i++)if(this.messages[i].id==e)return this.messages[i]=t,!0}else ee.error("Message not of type 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i=0;i<t.attachments.length;i++)n+=t.attachments[i][0]+" ";if((n=ee.strip(n)).length>114&&(n=n.substr(0,114)+" ..."),e)return n;let o=this.get("title");return(!o||a()&&a().name==o||$&&U.tickets_conversations_title_user)&&(o=a()&&t.get("user_id")==a().id?s("You"):t.get("full_name")),`<div class="sb-conversation-item" data-user-id="${this.get("user_id")}"><img loading="lazy" src="${t.get("profile_image")}"><div><span class="sb-name">${o}</span><span class="sb-time">${ee.beautifyTime(t.get("creation_time"))}</span></div><div class="sb-message">${n}</div></div>`}return""}deleteMessage(e){for(var t=0;t<this.messages.length;t++)if(this.messages[t].id==e)return this.messages.splice(t,1),!0;return!1}searchMessages(e,t=!1){let i=[];for(var s=0;s<this.messages.length;s++){let a=this.messages[s].message;(t&&a==e||!t&&a.includes(e))&&(this.messages[s].set("index",s),i.push(this.messages[s]))}return i}getAttachments(){let e=[];for(var t=0;t<this.messages.length;t++){let s=this.messages[t].attachments;for(var i=0;i<s.length;i++){let a=s[i][1];e.push([s[i][0],a,a.substr(a.lastIndexOf(".")+1),this.messages[t].id])}}return e}updateMessagesStatus(e=!1){if(e)for(t=0;t<this.messages.length;t++){let i=this.messages[t].id;if(e.includes(i)){let e=h.find(`[data-id="${i}"] .sb-time`);e.find("i").length||e.append('<i class="sb-icon-check"></i>')}}else if(!x&&"visible"==ee.visibility_status){e=[];for(var t=0;t<this.messages.length;t++){let i=this.messages[t];ee.isAgent(i.get("user_type"))&&2!=i.get("status_code")&&(e.push(i.id),i.set("status_code",2))}e.length&&ee.ajax({function:"update-messages-status",message_ids:e})}}}window.SBConversation=ae;var ne={emoji_options:{range:0,range_limit:47,list:[],list_now:[],touch:!1},initialized:!1,editor_listening:!1,conversation:!1,is_busy:!1,is_busy_update:!1,is_busy_populate:!1,chat_open:!1,real_time:!1,agent_id:-1,agent_online:!1,user_online:!1,expanded:!1,main_header:!0,start_header:!1,desktop_notifications:!1,flash_notifications:!1,id_last_message:0,id_last_message_conversation:0,datetime_last_message_conversation:"2000-01-01 00:00:00",audio:!1,audio_interval:!1,tab_active:!0,notifications:i("notifications")?i("notifications"):[],typing_settings:{typing:!1,sent:!1,timeout:!1},email_sent:!1,dashboard:!1,articles:!1,articles_allowed_ids:!1,articles_category:!1,slack_channel:[-1,-1],skip:!1,queue_interval:!1,departments:!1,default_department:null,default_agent:null,default_tags:null,offline_message_set:!1,label_date:!1,label_date_show:!1,sendMessage:function(t=-1,i="",n=[],o=!1,r=!1,l=!1){let c=w&&le.dialogflow.active(),d=!1,u=this.conversation,f=g.find("> [data-reply]").attr("data-reply");if(!a()&&!x)return this.addUserAndLogin(()=>this.sendMessage(t,i,n,o,r),!0),void this.busy(!0);if(!u){let e=!x&&a().getLastConversation();if(!e||"new-conversation"==P||ne.default_department&&ne.default_department!=e.get("department")||ne.default_agent&&ne.default_agent!=e.get("agent_id"))return this.newConversation(l,t,"",[],x&&SB_ACTIVE_AGENT.department?SB_ACTIVE_AGENT.department:null,null,()=>this.sendMessage(t,i,n,o,r)),void this.busy(!0);this.openConversation(e.id),this.setConversation(e),P=!1}this.calculateLabelDateFirst(),-1==t&&(t=x?SB_ACTIVE_AGENT.id:a().id);let m=t!=y;if(i||n.length||(i=p.val().trim(),g.find(".sb-attachments > div").each(function(){let t=[e(this).attr("data-name"),e(this).attr("data-value")];e(this).attr("data-size")&&t.push(e(this).attr("data-size")),n.push(t)}),x&&SBAdmin.must_translate&&i&&(le.dialogflow.translate([i],a().language,e=>{if(e.length){let t=x?SB_ADMIN_SETTINGS.active_agent_language:a().language;r?(r["original-message"]=i,r["original-message-language"]=t):r={"original-message":i,"original-message-language":t},e[0]&&(i=e[0])}this.sendMessage(t,i,n,o,r,l)}),d=!0)),this.busy(!0),m&&(p.val("").css("height",""),g.find(".sb-attachments").html("")),g.sbActive(!1),!d)if(!1===l&&t==y&&(l="skip"),x||!m||c||(l=2),f&&(r?r.reply=i:r={reply:f}),i||n.length||r){let e={user_id:t,user:a(),conversation_id:u.id,conversation:u,conversation_status_code:l,attachments:n,payload:r};ee.ajax({function:"send-message",user_id:t,conversation_id:u.id,message:i,attachments:n,conversation_status_code:l,queue:!x&&U.queue&&m,payload:r,recipient_id:!!x&&a().id},s=>{let l=x||!c||s.human_takeover_active;x||t!=y||(this.dashboard?this.updateConversations():this.chat_open||this.updateNotifications(u.id,s.id)),(x&&!this.user_online||!x&&!this.agent_online)&&this.update(),x||!m||w||(this.followUp(),this.offlineMessage()),!x&&m&&(!r||"sb-human-takeover"!=r.id&&ee.null(r["skip-dialogflow"]))&&le.dialogflow.message(i,n),!x&&m&&"visitor"==a().type?ee.ajax({function:"update-user-to-lead",user_id:t},()=>{a().set("user_type","lead"),U.slack_active&&l&&this.slackMessage(t,a().name,a().image,i,n)}):l&&!this.skip&&(x&&SB_ADMIN_SETTINGS.slack_active?this.slackMessage(a().id,SB_ACTIVE_AGENT.full_name,SB_ACTIVE_AGENT.profile_image,i,n):U.slack_active&&this.slackMessage(a().id,m?a().name:U.bot_name,m?a().image:U.bot_image,i,n)),m&&U.language_detection&&u&&i.split(" ").length&&i.length>3&&!ee.storage("language-detection-completed")&&(ee.ajax({function:"google-language-detection-update-user",user_id:t,string:i,token:le.dialogflow.token},e=>{e&&(U.translations=e)}),ee.storage("language-detection-completed",!0)),!this.articles||x||!U.articles||U.office_hours||this.isInitDashboard()||setTimeout(()=>{this.conversation&&u.id==this.conversation.id&&(this.sendMessage(y,"[articles]"),this.scrollBottom(),this.articles=!1)},5e3),s.queue&&this.queue(this.conversation.id),e.message=s.message,e.message_id=s.id,ee.event("SBMessageSent",e),$&&SBTickets.onMessageSent(),o&&o(e),s.notifications.length&&ee.event("SBNotificationsSent",s.notifications),this.skip&&(this.skip=!1),this.busy(!1)}),m&&(i=ee.escape(i),h.append(new se({id:"sending",profile_image:x?SB_ACTIVE_AGENT.profile_image:a().image,full_name:x?SB_ACTIVE_AGENT.full_name:a().name,creation_time:"0000-00-00 00:00:00",message:i.replaceAll("<","&lt;"),user_type:x?"agent":"user"}).getCode().replace('<div class="sb-time"></div>',`<div class="sb-time">${s("Sending")}<i></i></div>`))),this.dashboard||!m&&!this.isBottom()||this.scrollBottom()}else this.busy(!1)},updateMessage:function(e,t=""){ee.ajax({function:"update-message",message_id:e,message:t})},sendEmail:function(e,t,i=!1,s=!1){let n=i?!0===i?a().id:i:this.getRecipientUserID();if(!x&&!isNaN(n)&&this.agent_online)return!1;ee.ajax({function:"create-email",recipient_id:n,sender_name:x?i?SB_ACTIVE_AGENT.full_name:a().name:i?U.bot_name:a().name,sender_profile_image:x?i?SB_ACTIVE_AGENT.profile_image:a().name:i?U.bot_image:a().image,message:e,attachments:t,department:!!this.conversation&&this.conversation.get("department"),conversation_id:!!this.conversation&&this.conversation.id},e=>{s&&s(e)})},sendSMS:function(e){let t=this.getRecipientUserID();if(!x&&!isNaN(t)&&this.agent_online)return!1;ee.ajax({function:"send-sms",to:t,message:e,conversation_id:!!this.conversation&&this.conversation.id},t=>{"sent"==t.status||"queued"==t.status?ee.event("SBSMSSent",{recipient_id:this.getRecipientUserID(),message:e,response:t}):t.message&&ee.error(t.message,"SBChat.sendSMS")})},desktopNotification:function(e,t,i,s=!1,n=!1){if("granted"!==Notification.permission)Notification.requestPermission();else{ee.serviceWorker.sw.showNotification(e,{body:ee.strip(t),icon:i.indexOf("user.svg")>0?U.notifications_icon:i}).onclick=(()=>{x?s?(SBAdmin.conversations.openConversation(s,0==n?a().id:n),SBAdmin.conversations.update()):n&&SBAdmin.profile.show(n):this.start(),window.focus()})}},getRecipientUserID:function(){return x?a().id:this.lastAgent(!1)?this.lastAgent(!1).user_id:ee.null(this.conversation.get("agent_id"))?ee.null(this.conversation.get("department"))?"agents":"department-"+this.conversation.get("department"):this.conversation.get("agent_id")},submit:function(){if(!this.is_busy){if(k&&k.sbActive()){let e=k.find(".sb-btn-mic");return k.sbActive(!1),e.hasClass("sb-icon-pause")&&e.click(),void setTimeout(()=>{let e=new FormData,t=!!this.conversation&&this.conversation.get("source");"wa"==t||H.length?(e.append("file",new File(["wa"==t?SBAudioRecorder.blob():new 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Notification!==G&&!U.push_notifications_users&&(["all","users"].includes(U.desktop_notifications)||x&&"agents"==U.desktop_notifications)&&(this.desktop_notifications=!0),(["all","users"].includes(U.flash_notifications)||x&&"agents"==U.flash_notifications)&&(this.flash_notifications=!0),this.registration(!0)&&!$)return this.registration(),void(!e&&U.visitors_registration&&this.addUserAndLogin());e||!(typeof SB_WP_WAITING_LIST!==G||U.visitors_registration||U.welcome||$||U.flow_on_load)||$&&U.tickets_registration_required?!this.conversation&&e?this.populateConversations():this.finalizeInit():this.addUserAndLogin(()=>{this.welcome(),le.dialogflow.flowOnLoad(),le.woocommerce.waitingList(),this.finalizeInit()}),U.header_name&&e&&"user"==t&&!$&&f.find(".sb-title").html(`${s("Hello")} ${a().nameBeautified}!`),this.welcome(),te.active||setInterval(()=>{this.updateConversations(),this.updateUsersActivity()},10200),le.dialogflow.flowOnLoad(),le.woocommerce.waitingList(),this.scrollBottom(!0)}else this.privacy()})},finalizeInit:function(){this.initialized||(l.attr("style",""),x||$||(this.isInitDashboard()&&this.showDashboard(),!O&&window.innerHeight<760&&l.find(" > 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i("open-conversation",""),!1;this.setConversation(t),this.hideDashboard(),this.populate(),this.main_header=!1,i("chat-open")&&!O&&ne.open(),i("queue")==e&&this.queue(e),(this.chat_open||$)&&this.updateNotifications(e),$&&SBTickets.activateConversation(t),i("open-conversation",e),ee.event("SBConversationOpen",t)})},update:function(){if(this.conversation){if(this.is_busy_update)return;let e=this.conversation.getLastMessage(),t=!1;ee.ajax({function:"get-new-messages",conversation_id:this.conversation.id,datetime:this.datetime_last_message_conversation,last_id:this.id_last_message_conversation},s=>{let n=s.length;if(this.is_busy_update=!1,this.conversation&&Array.isArray(s)&&n>0&&(!e||e.id!=s[n-1].id||e.message!=s[n-1].message||e.payload!=s[n-1].payload||e.attachments!=s[n-1].attachments)){let e="",r=[],l=[],c=!1;this.calculateLabelDateFirst();for(var o=0;o<n;o++)if(!(l.includes(s[o].id)||x&&this.conversation.id!=s[o].conversation_id)){let n=new se(s[o]),d=n.payload();if(this.id_last_message_conversation=n.id,this.datetime_last_message_conversation=n.get("creation_time"),d.event){let e=d.event;("delete-message"!=e||!1===this.conversation.getMessage(n.id))&&(x||n.message||n.attachments.length||d)||this.deleteMessage(n.id),"woocommerce-update-cart"!=e||x||le.woocommerce.updateCart(d.action,d.id),"woocommerce-checkout"!=e||x||le.wordpress.ajax("url",{url_name:"checkout"},e=>{setTimeout(()=>document.location=e,500)}),le.dialogflow.active()||"conversation-status-update-3"!=e&&"conversation-status-update-4"!=e&&"activate-bot"!=e||(le.dialogflow.active("activate"),c=!0),"conversation-status-update-3"==e&&this.conversationArchived()}d["human-takeover"]&&U.queue_human_takeover&&(U.queue=!0,ne.queue(ne.conversation.id)),d["human-takeover-fallback"]&&(le.dialogflow.typing_enabled=!1),this.conversation.getMessage(s[o].id)?(this.conversation.updateMessage(n.id,n),h.find(`[data-id="${n.id}"]`).replaceWith(n.getCode()),t=!0):((n.message||n.attachments.length)&&h.find('[data-id="sending"]').remove(),this.conversation.id==s[o].conversation_id&&(this.conversation.addMessages(n),e+=n.getCode(),t=!1)),this.conversation.updateMessagesStatus(),r.push(n),l.push(n.id),this.chat_open&&i("last-open-message",n.id),x||!this.dashboard&&this.chat_open&&this.tab_active||n.get("user_id")==a().id||!n.message&&!n.attachments.length||this.updateNotifications(this.conversation.id,n.id)}h.append(e);let d=this.conversation.getLastMessage(),u=!!d&&d.get("user_type"),g=ee.isAgent(u),p=g&&"bot"!=u;!x&&p&&(this.chat_open&&(!d||d.message.includes("sb-rich-success")||s[0].payload&&s[0].payload.includes("conversation-status-update")||this.setConversationStatus(0),U.follow&&clearTimeout(E)),c||le.dialogflow.active(!1)),i("queue")==this.conversation.id&&p&&this.queue("clear"),!r.length||ee.null(r[0].message)&&ee.null(r[0].attachments)&&1==n||(x||this.tab_active||this.flashNotification(),this.audio&&(!x&&g||x&&!g)&&this.playSound()),this.headerAgent(),t||this.dashboard||(this.scrollBottom(),setTimeout(()=>{this.scrollBottom()},300)),!U.auto_open||!this.dashboard&&this.chat_open||this.open(),p&&this.typing(-1,"stop"),this.busy(!1),ee.event("SBNewMessagesReceived",{messages:r,conversation_id:this.conversation.id}),$&&SBTickets.onNewMessageReceived(r[0],this.conversation.id)}}),this.is_busy_update=!0,setTimeout(()=>{this.is_busy_update=!1},5e3)}else 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